Responsibility for your matter
Each client is assigned a partner who has primary internal responsibility for the brief. Associates may be introduced where appropriate while the partner retains overall supervision.
Client Care
Clear responsibility. Consistent communication.
Our approach to client care is designed to keep clients informed and involved throughout the progress of their matters.
Our Approach
How we manage client matters.
Keeping in touch
Clients are kept informed of progress and receive relevant correspondence and documentation so they can remain properly involved in their matter.
Fees and costs
Where legal costs are not already familiar to the client, fees and likely expenditure are discussed at an early stage and appropriate guidance is provided.
Managing litigation risk
Where litigation becomes necessary, the firm reviews with the client the likely outcome, costs and risks associated with proceeding.
Time schedules
Relevant deadlines and practical timelines are considered at the outset, while recognising that courts, government departments and other parties may affect the pace of a matter.
At the end of a matter
At conclusion, the firm reports the outcome, explains any further action required and deals with original documents and outstanding accounts appropriately.
Our Objective
Comprehensive legal service with clients properly informed throughout the process.
Clients are encouraged to raise questions and seek clarification as their matters progress.
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